
Pagi rabu yg lalu, aku ditugaskan untuk ke KL. Flight aku jam 645am, tapi haritu aku lewat sedikit. Sepatutnye kena check in by 615am but i arrived at airport by 625am. Normally i was allowed to check in because i dont bring any luggage but this time i can't check in. I missed the flight.... Argh!! i was so stress that time, luckily there was 2nd flight to KL by 715am, but i have to pay RM100 for the penalty.... huhu, i'm LATE FOR 10 MINUTES, I'VE TO PAY RM100.
Okay, i think i've done my best for the presentation. I feel more confidence than before and i can handle the QnA as well.
During my flight back to penang, again there's bad thing happened. The flight was delayed for about 1 hour while all the passengers were in the flight before take off. It was because of they had detect some engine problems. Arghhh!!! and the aircond didnt work that time.. huhu.
Erm, they give us a pack of food (normally they give to Business Class passenger) to make our angry level cooling down.. haha, i heard so many people sighing, whispering, murmuring, uttering their feeling on what was happend and complaining about the delayed...
AND THIS IS THE RESPONSE THAT I GOT A FEW DAYS LATER, btw thank u for the response...
Without Prejudice
Dear Sir,
Thank you for your feedback through our XXX Customer Feedback in conjunction with your travel from Penang to Kuala Lumpur dated 24 December 2008. We apologise for the extended delay in reverting to you.
Please accept our sincere apologies for the service shortfall you experienced when you were denied boarding due to late check-in. Please be advised that customers should check-in at least 1 hour before departure time for domestic flights, and at least 2 hours for international flights. Check-in counters are closed 30 minutes before departure time.
We are sorry for the inconvenience caused and for the ticket re-issuance fee of RM 100. We understand this was an unpleasant experience and have since directed your concerns to the relevant departments for their improvement.
We wish to assure you that at XXX, we are constantly striving to innovate and improve our products as well as our services to our customers. Our greatest joy is to be able to bring you high quality products and services that add pleasure to your flying experience. That is why we treasure every helpful suggestion and comment that we receive from you.
Sir, your strong support and satisfaction are important to us. Once again we are truly sorry that you did not have the right experience with XXX. We thank you for your feedback and we assure you that we will continue in our earnest endeavour to improve and give our customers the service they expect and deserve.
We look forward to welcoming you on board our flights, trusting that you will avail us of the opportunity to serve you better in the future.
Yours Sincerely,